Privacy Policy

At Nytelvora, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our outdoor fitness services, or interact with us.

Personal Information

When you engage with our outdoor fitness services, we may collect:

• Contact Details: Name, email address, phone number, residential address
• Fitness Information: Fitness level, exercise preferences, goals, and participation history
• Emergency Contacts: Next of kin information for safety purposes during outdoor activities
• Payment Information: Billing details for our training services
• Communication Records: Messages, feedback, and inquiries you send to us

Automatically Collected Information

• Website usage data (IP address, browser type, pages visited)
• Device information (mobile device details when using our services)
• Location data (general area for local outdoor training sessions)
• Cookies and similar technologies for website functionality

We use your personal information to:

• Provide Services: Deliver outdoor fitness training, schedule sessions, and customize programs
• Safety Management: Ensure participant safety during outdoor activities and emergency response
• Communication: Send session updates, fitness tips, and respond to inquiries
• Service Improvement: Analyze usage patterns to enhance our outdoor training programs
• Marketing: Share relevant fitness content and promotional offers (with your consent)
• Legal Compliance: Meet our obligations under Australian consumer and privacy laws

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers

• Payment processors for secure transaction handling
• Email service providers for communication purposes
• Website hosting and maintenance providers
• Insurance providers for activity coverage verification

Legal Requirements

• When required by Australian law or legal process
• To protect the rights, property, or safety of Nytelvora, our participants, or others
• In connection with legal proceedings or investigations

Emergency Situations

Emergency contact information may be shared with medical professionals or emergency services if necessary during outdoor training activities.

We implement comprehensive security measures to protect your personal information:

• Encryption: SSL encryption for all data transmission
• Access Controls: Limited access to authorized personnel only
• Secure Storage: Protected servers with regular security updates
• Regular Audits: Ongoing security assessments and improvements
• Staff Training: Regular privacy and security training for all team members

Our website uses cookies to enhance your browsing experience:

Essential Cookies

• Required for basic website functionality
• Session management and security
• Cannot be disabled without affecting site performance

Analytics Cookies

• Help us understand how visitors use our website
• Improve user experience and content
• You can opt-out through browser settings

For detailed information about our cookie usage, please review our Cookies Policy.

Under Australian privacy laws, you have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information we hold
• Ask for corrections to inaccurate or outdated information
• Receive information about how your data is being used

Data Portability and Deletion

• Request a copy of your personal data in a portable format
• Ask for deletion of your personal information (subject to legal requirements)
• Withdraw consent for certain data processing activities

Complaints Process

If you have concerns about how we handle your personal information, you can:

• Contact us directly using the information below
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

We retain your personal information for different periods depending on the purpose:

• Active Participants: During your participation in our programs plus 2 years
• Financial Records: 7 years as required by Australian taxation laws
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: 26 months for aggregate statistical analysis
• Safety Records: 5 years for insurance and liability purposes

Our website and services may include links to third-party platforms:

Social Media Integration

• Facebook, Instagram, and YouTube links for community engagement
• These platforms have their own privacy policies
• We encourage you to review their privacy practices

Payment Processing

We use secure, PCI-compliant payment processors to handle financial transactions. Your payment information is processed directly by these providers and is not stored on our servers.

Google Services

Our website uses Google Maps for location services and may use Google Analytics for website performance analysis, subject to Google's Privacy Policy.

As an Australian-based business, we primarily store and process your data within Australia. However, some of our service providers may store data internationally:

• All international transfers comply with Australian privacy requirements
• We ensure adequate protection through contractual safeguards
• Data is only transferred to countries with adequate privacy protections

Our outdoor fitness programs welcome participants of all ages, including children and teenagers:

• Parental Consent: We require parental or guardian consent for participants under 18
• Limited Collection: We collect only necessary information for safe participation
• Enhanced Protection: Additional safeguards apply to information about minors
• Emergency Information: Parent/guardian contact details are mandatory for safety

We may update this Privacy Policy from time to time to reflect:

• Changes in our business practices or services
• New legal requirements or regulations
• Feedback from participants and stakeholders
• Technological improvements and security enhancements

When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you're a current participant
• Post a notice on our website highlighting key changes
• Provide reasonable notice before implementing material changes